Privacy

1. Information We Collect

We may collect the following types of personal information when you interact with our website, register an account, or contact us:

• Full name

• Business or organisation name

• Contact information (email address, phone number, physical address)

• Job title or role

• License or business registration information (where applicable)

• Account login credentials (email and password)

• Purchase and transaction history

• Technical data (IP address, browser type, device information)

• Usage data (pages visited, time on site, referring URLs)

2. How We Use Your Information

We use your personal information to:

• Provide access to our product catalogue and supplier information

• Process your account registration and manage your user profile

• Respond to enquiries and provide customer support

• Deliver updates, product announcements, and marketing communications

• Process transactions, including quotes, orders, and invoices

• Comply with legal obligations and regulatory requirements

• Improve our website, services, and user experience

3. User Accounts

When you create an account with GrowArt Solutions:

• You may be required to submit additional information for account verification and approval.

• Your access to specific features (such as pricing, supplier information, or product downloads) may be limited until your account is approved.

• You are responsible for maintaining the confidentiality of your login credentials.

• You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

We reserve the right to approve, deny, suspend, or terminate accounts at our discretion, particularly in cases of misuse or inaccurate information.

4. Sharing Your Information

We may share your information with:

• Trusted third-party service providers who assist in operating our website, processing payments, managing customer relationships, or providing marketing services

• Partners and suppliers where necessary to fulfil product enquiries or facilitate service delivery

• Law enforcement or regulatory bodies, if required by law or to protect our legal rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes the use of secure servers, encryption, and regular monitoring of our systems.

However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take steps to protect your information, such as using strong passwords and logging out of your account when not in use.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your account and associated data at any time, subject to legal and compliance requirements.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Object to or restrict certain types of data processing

• Withdraw consent for marketing communications

To make any of these requests, please contact us using the details below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies separately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us via our contact page